Frequently Asked Questions
Everything you need to know about your HAIRHOUSE experience, from shipping to hair care expertise.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for hair tools and products?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, hair accessories and opened liquids cannot be returned unless they are faulty. Electrical tools come with a full manufacturer's warranty.
Are the professional hair care brands you sell authentic?
Absolutely. HAIRHOUSE is an authorized retailer for all brands listed on our site. We source directly from the manufacturers to guarantee 100% authenticity for every shampoo, treatment, and tool.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible 'buy now, pay later' options like Afterpay and Klarna.
How do I know which product is right for my hair type?
Each product page includes a detailed 'Hair Type' guide. You can also use our 'Hair Quiz' on the homepage or contact our customer service team for a personalized recommendation from a professional stylist.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes if the order has not yet been processed. Please contact our support team immediately if you need to update your details.